D3 Security Computer Aided Dispatch System
Early computer aided dispatch, or CAD, systems provided confirmation of location, suggested a unit for dispatch and let the operator type in pertinent information or responses from the units involved. It was a vast improvement over handwritten logs, but it was only the beginning. Computers and communication have come a long way. We are now capable of so much more.
Originally, CAD programs were so expensive and all encompassing that once you purchased a system you had to live with its options and limitations for a long time. The newer systems are more affordable, more flexible and can be purchased in a modular configuration. This allows you to add on to your core system when technology changes or when your needs change.
The new systems are set up so that you can use the codes and criteria that most meet your needs. The systems are more responsive to requests and can be linked auxiliary information systems. Modern CAD systems can connect to visuals of the area covered by your system. Maps or floor plans can be displayed, depending on the area under your control. A dispatcher is better able to make the proper decisions with all this information available.
Dispatch can be set up so that certain response codes automatically generate other notifications or other automated responses. For instance, an injury could automatically generate an ambulance response or a reminder for the dispatcher to check for the need of an ambulance. Other codes could automatically notify management or security.
D3security.com Computer Aided Dispatch Systems used to be limited to emergency responders and large properties like hotels, hospitals and casinos. As technology progresses, the new systems are available and cost effective for smaller businesses as well. Taxi and tow truck companies can use the systems with mapping capabilities to keep track of their drivers and efficiently use units out in the street. Businesses can keep track of security and maintenance to keep things running smoothly.
Many of the new systems allow you to generate reports directly from the dispatch logs or information. The computers can be set up to pick the information that would be needed to fill in the report blanks. Report follow-up capabilities allow security, maintenance or other involved personnel to add information regarding the situation to the report. The computer can be set up so that only certain people, such as supervisors or managers, have access to all the information. General access can be set up by job classification.
A selective search category can assist in planning resource distribution and even changes in policy. It can collate call type codes and clearance codes that facilitate tracking of types of calls, validity of calls and repeat requests for the same location. It tracks trouble spots. With certain modules, it will automatically flag this information for the dispatcher.
The new CAD systems save you time and money. They keep a real time, accurate record of events. Explore the new systems to find out which one would work best for you.
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